How eCommerceX handles platform and account data

Information we may collect

• Account information such as name, mobile number, email address, business name, and login details.
• Store information such as products, categories, images, pricing, pages, themes, and website content you add.
• Billing and subscription information required to process your plan or service access.
• Technical data such as device type, browser, IP address, usage logs, cookies, and platform activity.
• Support messages shared through phone, WhatsApp, email, or other official support channels.

How we use information

• To create, maintain, and secure your eCommerceX account and online store.
• To provide website builder, template, hosting, dashboard, automation, and related SaaS features.
• To process billing, subscription access, support requests, and service notices.
• To improve product performance, user experience, templates, and platform reliability.
• To prevent abuse, fraud, unauthorized access, or violations of our Terms and Conditions.

Cookies and analytics

We may use cookies, local storage, analytics, and similar technologies to keep users logged in, remember preferences, measure platform performance, improve features, and understand how the service is used.

Data sharing

We do not sell your personal information. We may share limited information with trusted service providers when needed for hosting, payment processing, communication, analytics, security, or legal compliance. These providers are expected to handle data responsibly and only for service-related purposes.

Your responsibilities

Store owners are responsible for the customer data they collect through their own online stores, including order details, customer contact information, product content, and any privacy disclosures required for their business.

Contact about privacy

For privacy-related questions, contact us at info@ecommercex.store.